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Terms & Conditions


The following terminologies apply to this Agreement: "You" and "Your" refers to the client or the person accessing the website and accepting the Company’s terms and conditions. "The Company", "We" and "Us", refers to HANDY VA. "Parties" or "Us", refers to both client and HANDY VA or either the client or HANDY VA.

HVA reserves the right to modify, change, update or cancel this agreement as seen fit, without prior notice. Such changes will be effective upon posting on www.handyva.com . USE OF www.handyva.com OR SERVICES AFTER SUCH CHANGES HAVE TAKEN EFFECT CONSTITUTES ACCEPTANCE OF ALL CHANGE. HVA may offer new services/plans and they will be effective upon posting on www.handyva.com

Handy VA offers Virtual Assistants to help entrepreneurs, business owners and professionals save time. Our services are available worldwide in English. Users are responsible for all equipment and services needed to access and use the company's service(s). Handy VA is a paid service and users agree to be billed for, and pay charges as reflected in their accounts.


Use of our services requires you to first agree to our terms. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website or services. HANDY VA reserves the right to alter this agreement at any time, for any reason, without notice.

Your account shall be terminated if you violate any of the terms of this agreement, and may be terminated by HANDY VA at any time, for any reason, with or without given notice.

If your account was terminated due to a violation of the following terms, a refund will not be provided. If your account was terminated for some other reason, it is at our sole discretion, a refund will be given.

  • You agree to receive marketing email/materials and you have authorized us to send them.
  • HANDY VA reserve the right to change these Terms and Conditions at any time.


  • HVA provides a platform which connects HANDY VA users with third-party contractors (assistants) which provide assistant services. HANDY VA is not responsible for and will not be held liable for any actions performed by these assistants. However it is mandatory for our assistants to sign a Non-disclosure agreement (NDA) with HANDY VA.
  • Accounts whose sole purpose is to submit illegitimate tasks are not permitted and will be terminated.
  • Remaining task credits at the end of the billing cycle (whether out of the monthly quota or any additional purchased task credits) will not rollover to the next month and will be lost indefinitely.
  • Our services include limits on task credits and dedicated assistants. Any attempt to bypass these limits, including the creation of multiple accounts, will result in the suspension of your service.
  • The task credits included with your plan expires each month and payment for the next month will be charged at your billing date unless you unsubscribe from our services.
  • The assistants that we connect you with will perform a wide variety of general assistance tasks including phone calls, online research, and more.
  • They will not handle telemarketing, cold calling, call answering, content creation tasks, or tasks requiring specialized skills like web development.


  • We intend for our service to be available 8 hours per day, 5 days per week. For task execution on Sundays, prior notice is mandatory.
  • We will put forth our best effort to ensure that we can provide our services for as long as you have paid for them.
  • There might be a time that our services will be unavailable for use due to unpredictable reasons. By registering and acknowledging our terms of service, you understand that, on occasion, an event will occur causing our services to be unavailable.
  • We may suspend or cancel our services in the case of non-payment.


  • We reserve the right to refuse to perform a task at any time, for any reason. In the event that your task is declined, the task credit allocated to that task will be returned to your HVA account.
  • There will be circumstances wherein a user submits a project that is too large for us to handle as a single task. We may review the project and realize that it is too large to handle and, depending on the size of the project, we may offer the following solutions:
  • We can allocate multiple task credits to the task, to ensure that more than 30 minutes can be spent on it. This will be done upon approval and consent of the client.
  • We can give you a quote at an hourly rate of $10/hour.
  • We can cancel your request and return your task credit.
  • There may be cases in which we were not aware that the task could not be completed within 30 minutes before beginning. In this case, we’d provide you with the work we’ve completed thus far and ask if you’d like us to use additional task credits to continue. If you feel that the task could have been completed within 30 minutes, please contact our support department so that we can investigate this.

Terms of Payment

  • Payment. You agree to pay HVA in advance of delivery of work according to the subscribed services. Plans will renew automatically each month during the term based on your subscription date unless otherwise specified. Upon renewal, you will be charged in advance based on your selected plan.
  • Expenses. You will be billed and you shall reimburse HVA for all reasonable and pre-approved out-of-pocket expenses that may incur in connection with the performance of services.

Responsibility and Liability

  • Supervision. Virtual Assistants assigned to you act under your direction. If you require your assistant to make decisions on your behalf about the way in which any work/actions/tasks/strategies or other business-related functions are performed, you do so on the basis that the assistant is acting on your behalf and under your supervision at all times.
  • Security Information. In the event that you decide to give your Virtual Assistant access to your business and/or your personal accounts is at your own risk, and you are responsible for ensuring the security of your personal information.
  • Copyright. In the event that you request your Virtual Assistant to source content or image for use on your website, marketing or other materials relating to your business is at your own risk. You are responsible for supervising his/her work, and ensuring that all appropriate permission to use such content or images has been obtained.

Prohibited Use

As a user of the Services or the Site, you agree to use the Services and the Site only for lawful purposes. Use of the Services or the Site for transmission, distribution, retrieval or storage of any information, data, or other material in violation of any applicable law or regulation is prohibited.

Prohibited Use of service includes, but is not limited to, the following:

  • Broadcasting through the service any pornographic, obscene, illegal, offensive, harassing, racist, defamatory, libelous threatening, hateful or any other objectionable material at all.
  • Attempt to gain unauthorized access to the Services, other accounts, computer systems or networks connected to the Site through login password mining or any other means.
  • Violating rules, laws and regulations governing transmission/export of technical data from your home country.
  • Using material protected by copyright, trademark, trade secret, patent, or other intellectual property right without proper authorization.
  • Post or send any fraudulent or misleading offers of products, items, loans, or other services.

Accuracy, Completeness and Timeliness of Information

We are not responsible as to the accuracy, completeness and timeliness of the information and materials offered on our website or by our assistants. The materials on this site are provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Using any of the information or materials on this site or provided by your assistant is wholly at your own risk, which we will not be liable.

Third-Party Links

From time to time certain content, products and services available via our Service may include materials from third-parties. Third-party links provide further information for your convenience. HVA has not reviewed all of the sites linked to on its Internet web site or provided by its assistants and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by HVA of the site. Use of any such linked web site is at the user's own risk.

Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. We will not be liable to any special or consequential damage incurred to you by using our website.

Statute of Limitations

Any action in relation to the breach of this Agreement or related to the Website shall be filed within (1) one year, regardless of the date the breach is discovered. Any claim or action not brought within that (1) one year time period will forever be barred. This section shall survive termination of this AGREEMENT.

Changes to Our Site

Although we will update our site from time to time, and may change the content, any such content may be out of date at any given time and we are under no obligation to correct it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.


The invalidity or unenforceability of any of the terms of this Agreement shall not affect the validity or enforceability of any other term or condition. If possible, any unenforceable term within this Agreement will be modified to reflect the parties’ original intention.

Entire Agreement

These terms and conditions constitute the entire agreement between YOU and HVA in relation to your subscription to our services. No additional provisions are expressed nor implied. This AGREEMENT supersedes any all previous oral and/or written, express and/or implied agreements. By using our service, YOU AGREE YOU HAVE READ AND FULLY UNDERSTAND THIS AGREEMENT AND ACCEPT ALL TERMS, CONDITIONS, COVENTANTS AND RESTRICTIONS, and WITHOUT EXCEPTION.

These terms and conditions constitute the entire agreement between YOU and HVA in relation to your subscription to our services. No additional provisions are expressed nor implied. This AGREEMENT supersedes any all previous oral and/or written, express and/or implied agreements. By using our service, YOU AGREE YOU HAVE READ AND FULLY UNDERSTAND THIS AGREEMENT AND ACCEPT ALL TERMS, CONDITIONS, COVENTANTS AND RESTRICTIONS, and WITHOUT EXCEPTION.

These terms were last modified on 13/12/2018