Refund Policy

COMPLIANCE WITH LAWS

HVA is operated from Pakistan with headoffice located in Wyoming, USA. You agree and submit yourself to the jurisdictional statutes and laws of Pakistan, without regard to the conflicts of law principles, will govern all matters relating to this TOS or to your use of the Site. HVA makes no representation that materials on the Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal or prohibited. Those who choose to access the Site shall be doing so on their own initiative and shall be solely responsible for compliance with their local laws.

The company complies with all applicable laws. Furthermore, the company complies with local laws and regulations wherever it operates on behalf of its members. It is the responsibility of the member to ensure that no laws or regulations are broken in the course of completing a request or task.

The company will cooperate with any legal authority upon request, if jurisdiction is proven. This cooperation will void all terms of use contained herein if required. All enforceable and applicable laws overrule this Terms of Service.

This Agreement is in person to person basis and is non-transferable, and you may not assign your rights or obligations to any third party on your behalf.

REFUND POLICY

• In case of any lack or shortfall in service, HandyVA will make every possible effort to overcome that shortfall by reworking on the project or task.
• Ongoing subscriptions and recurring charges may be cancelled at any time. The cancellation will be effective immediately but the user may continue to use the service till the end of their current billing period.
• You can manage your subscriptions directly from your “Stripe Customer Account”. If you fail to cancel your subscription before the next billing date and subsequently a charge is made, no refunds will be entertained.
• Refunds requests for non-usage of task credits or hours by the customer are not applicable.
• Refunds are not applicable on the products/services bought on behalf of client on client’s instructions.
• All refund requests will be subject to the discretion of HVA Management.

DISCLAIMER OF WARRANTIES

The information/data on this website is for general information purposes only. The information is provided by HandyVA and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no case will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of HandyVA. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, HVA takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

TIMING

The Client shall pay HandyVA in advance of delivery of work according to the subscribed plan. Plans will renew automatically each month during the Term on each monthly anniversary of your subscription date unless specified by the Client. On renewal, your Stripe account will be charged in advance based on your selected plan. Unused hours are not rolled over to the following month. If your payment declines, the Services will be suspended until the payment is made.

CLIENT RESPONSIBILITY AND INDEMNITY

SUPERVISION OF VAS

Your virtual assistant acts under your direction. If you require your assistant to make decisions on your behalf about the way in which any work/ actions/ tasks/ strategies or other business related functions are performed, you do so on the basis that the assistant is acting on your behalf and is under your supervision at all times.

PASSWORDS

Should you decide to give your virtual assistant access to your business and/or personal accounts, you do so entirely at your own risk, and you are fully responsible for ensuring the security of your data. You will be solely responsible for any loss, liability or violations that might occur as a result of such access.

COPYRIGHT

Copyright is the legal protection extended to authors or owners of original published and unpublished artistic and intellectual works. Should you request that your virtual assistant source content or images for use on your website or in marketing or other materials relating to your business, you do so at your own risk, and you are solely responsible for supervising his/her work, and ensuring that all appropriate permissions to use such content or images have been obtained. Should you request your virtual assistant to carry out any of these activities without the necessary permissions, you will be solely responsible for any violations of copyright law, and may be subject to legal sanctions, including fines.

NATURE OF SERVICES

You may not use your virtual assistant or any of the Services to engage in any illegal or immoral activity.

INDEMNITY

You hereby agree to release, indemnify and hold harmless both your virtual assistant and the Contractor from any loss, liability, claim or damage resulting from your decisions, directions and supervision (including, without limitation, for any of the matters described in this clause 4e) or for any breach by you of this Agreement unless caused by the gross negligence or willful misconduct of the Contractor or your virtual assistant. You further waive any claim that the Contractor or any of the VAs are acting in a professional, advisory, or consultative capacity.

CLOSING YOUR ACCOUNT

You may close your Account at any time before the upcoming billing date by logging in to the “Stripe Dashboard” and following the instructions to cancel membership or by contacting a HandyVA Representative via phone or email.

CHANGES TO OUR SITE

Although we will update our site from time to time, and may change the content, any such content may be out of date at any given time and we are under no obligation to correct it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

SEVERABILITY

The invalidity or unenforceability of any of the terms of this Agreement shall not affect the validity or enforceability of any other term or condition. If possible, any unenforceable term within this Agreement will be modified to reflect the parties’ original intention.

CONFIDENTIALITY

Each Party hereby acknowledges that during the Term, each Party may, from time to time, be supplied or work with certain information supplied by the other Party, all of which is confidential and of value to such Party (the “Confidential Information”). Each Party hereby agrees to the following in connection with the Confidential Information:

• Neither Party will disseminate or disclose to any third party, or use for such Party’s own benefit or for the benefit of any third party, any Confidential Information relating to the products, business or affairs of the other Party, however acquired during or by reason of this Agreement, such Confidential Information being deemed to include, without limitation, information in any format pertaining to copyrights, trademarks, trade names, service marks, trade dress, domain names, uniform resource locators (URLs), websites, advertising and marketing plans, media planning/placement, strategic briefs, sales plans, ideas, concepts, new products, improvements, inventions, proposed launches, discontinuance of existing products, product and consumer testing data, sales and market research; technology research & development, corporate strategic plans, budgets, profit & loss data, raw material costs, identity of suppliers, customer lists, customer information, formulae, processes, methods, and associations with other organizations.
• Each Party will treat Confidential Information received from the other Party with the same degree of care and security as such Party would use with respect to such Party’s own Confidential Information, but not less than a reasonable degree of care.
• Neither Party will use the Confidential Information for any purpose other than as it relates to the Services. If either Party is in any doubt as to whether a proposed use of the Confidential Information is appropriate, such Party will immediately (and before using the Confidential Information) seek written clarification from the other Party.
• Neither Party will copy, reproduce or store the Confidential Information without the other Party’s prior written consent whether electronically, on any external drive (including a USB thumb drive) or in the “cloud.” Each Party will secure physical and electronic access to the Confidential Information.
• Neither Party will assert any right, title or property interest in or to the Confidential Information of the other Party.
• Upon the expiration or other termination of the Term, and at such other times as either Party may request, each Party will return to the other Party all information, strategic briefs, reports, memos, presentations, letters, copies, manuals, drawings, blueprints, discs, e-mails CD-ROMs and all other materials relating to the other Party’s business, including all Confidential Information, in such Party’s work space, personal possession or control. In addition, upon the expiration or other termination of the Term, and at such other times as either Party may request, each Party will deliver to the other Party an executed certificate confirming that such Party has promptly returned to the other Party or shredded or destroyed all information, strategic briefs, reports, memos, presentations, letters, copies, manuals, drawings, blueprints, discs, e-mails, CD-ROMs and all other materials relating to the other Party’s business, including all Confidential Information, in such Party’s work space, personal possession or control.
• Confidential Information will not include, and the other Party shall have no obligation whatsoever under this Agreement with respect to, information that is or becomes (through no breach of this Agreement by the other Party) generally available to the public, or was in the other Party’s possession or known by the other Party prior to receipt from such Party as demonstrated by the other Party through written documentation (if available) or otherwise.
• Either Party may make disclosures required by valid order of any court or other authorized governmental entity, provided such Party promptly notifies the other Party and provides reasonable cooperation, at the other Party’s expense, with the other Party’s efforts, if any, to limit disclosure and to obtain confidential treatment or a protective order.
• Each Party agrees that such Party’s obligations under this section 5 shall continue beyond the expiration or other termination of the Term and shall be binding upon such Party’s legal representatives, heirs, successors, assigns, subsidiaries and affiliates and shall inure to the benefit of the other Party, the other Party’s subsidiaries and affiliates and their legal representatives, heirs, successors and assigns.

INDEPENDENT CONTRACTOR

This Agreement shall not render either Party an employee, partner, agent of, or joint venture with the other Party for any purpose. The Contractor is and will remain an independent contractor to the Client. The Client shall not be responsible for withholding taxes with respect to the Contractor’s compensation hereunder. The Contractor shall have no claim against the Client hereunder or otherwise (whether for itself or any of its VAs) for vacation pay, sick leave, retirement benefits, social security, worker’s compensation, health or disability benefits, unemployment insurance benefits, or employee benefits of any kind.

CHOICE OF LAW; ARBITRATION

This Agreement and its performance shall be governed by the laws of the state of Pakistan, without regard to its conflict of law’s provisions. You consent and submit to the exclusive jurisdiction to state of Pakistan in all questions and controversies arising out of your use of this site and this Agreement, including all questions and controversies subject to binding arbitration. To the extent allowed by applicable law, any claim or cause of action arising from or relating to your access or use of this site must be brought within one (1) year from the date on which such claim or action occurred.

CLIENT ACKNOWLEDGES THAT IT IS WAIVING ITS RIGHT TO HAVE ITS DISPUTES HEARD IN A COURT OF LAW AND TO HAVE A TRIAL BY JURY IF THAT WOULD OTHERWISE HAVE BEEN AVAILABLE. CLIENT IS ALSO AGREEING TO HAVE ITS DISPUTES DETERMINED UNDER THE STATE OF PAKISTAN AND NOT THE LAWS OF THE UNITED STATES OR ANY OTHER JURISDICTION.

NOTICES

Any and all notices, demands, or other communications required or desired to be given here under by either Party shall be in writing and shall be validly given or made to the other Party if personally served (by hand or by overnight courier), or if deposited in the mail, certified or registered, postage prepaid, return receipt requested and notices may also be given by e-mail or facsimile transmission, provided, however, that receipt of any such e-mail or facsimile transmission is established by a read receipt or answerback confirmation. If such notice or demand is served personally, notice shall be deemed constructively made at the time of such personal service. If such notice, demand or other communication is given by mail, such notice shall be conclusively deemed given five (5) days after deposit thereof in the mail addressed to the Party to whom such notice, demand or other communication is to be given. If such notice is given by e-mail or facsimile transmission, notice shall be deemed given on the date such e-mail or facsimile was sent provided that receipt of such e-mail or facsimile transmission is sufficiently proven. Either Party may change its address for purposes of this paragraph by written notice given in the manner provided above.

ENTIRE AGREEMENT

These terms and conditions constitute the entire agreement between YOU and HVA in relation to your subscription to our services. No additional provisions are expressed nor implied. This AGREEMENT supersedes any all previous oral and/or written, express and/or implied agreements. By using our service, YOU AGREE YOU HAVE READ AND FULLY UNDERSTAND THIS AGREEMENT AND ACCEPT ALL TERMS, CONDITIONS, COVENTANTS AND RESTRICTIONS, and WITHOUT EXCEPTION.